Troubleshooting
A collection of articles for addressing common issues.
11 articles
- How changing document sub-type impacts AI facts
- Why Are My Exported Files Downloaded in Multiple Folders?
- Clearing Cookies & Session Data
- How to Fix Failed Documents (Red Warning Icon)
- What Should I Do If Uploads Are Stuck on “Auto-Tagging: 1 Fact”?
- Can I Merge Two Clients or Cases in CaseScribe?
- Fix “Animation Error” in Remote Desktop (Enable Windows Animations)
- What Should I Do If the Original VBMS Document Is Damaged?
- Can’t Log In Due to 2FA After Changing Phone or Computer?
- How do I change my password to log in?
- Having Trouble Opening Documents? Update Your Browser
