In some cases, a document upload may appear to stall during processing and remain stuck on “Auto-tagging: 1 fact.” When this happens, the case processing pipeline may not complete correctly.
This issue is usually caused by a document in the case that did not process correctly during the auto-tagging stage.
The most reliable fix is to remove one of the documents and upload it again to trigger a fresh processing cycle.
How to Fix Uploads Stuck on Auto-Tagging
Follow these steps to reset the processing workflow.
Locate a document associated with Fact Tag Extraction (FTE).
These commonly include documents such as:Exam Request
Codesheet
C&P Exam
Delete one of these documents from the case.
Upload the same document again.
Re-uploading the document triggers a new processing cycle, which includes:
Document classification
Fact extraction
Auto-tagging
Fact Grouping
Once the new processing begins, the case pipeline typically resumes and completes successfully.
When to Try This Solution
You should try this fix if:
Upload processing appears stuck
The system shows “Auto-tagging: 1 fact” for an extended time
Documents in the case are not progressing through processing
In most situations, re-uploading the affected document resolves the issue and allows the case to finish processing normally.