CaseScribe includes two AI-powered assistants: ASK AI and Fin AI. Although both use AI, they serve different purposes and are found in different areas of CaseScribe.
The easiest way to remember the difference is:
ASK AI helps you work with the information in a case.
Fin AI helps you use and troubleshoot CaseScribe.
What Is ASK AI?
ASK AI is CaseScribe's AI-powered chatbot for working directly with the information in a case.
You can use ASK AI to ask questions about case information, find relevant evidence, summarize information, review issues, draft content, and explore case strategy without leaving CaseScribe.
For example, you might use ASK AI to:
Find information related to a veteran's claimed condition
Summarize medical evidence or other case information
Identify information relevant to a particular issue
Review evidence within the case
Draft case-related content
Explore questions or potential strategies based on the case information
How to Open ASK AI
ASK AI is available from several locations within a case, including:
The Ask AI button in the header
The Case Summary view
The Filters and Sorts panel
Because ASK AI works with case information, use it when your question is about the veteran, evidence, documents, facts, or issues within the case.
What Is Fin AI?
Fin AI is CaseScribe's AI-powered support agent. Fin helps answer questions about using CaseScribe and the CaseScribe system rather than analyzing information in a veteran's case.
You can use Fin when you:
Have a question about how a CaseScribe feature works
Need help navigating or using the platform
Encounter a problem while using CaseScribe
Want to report a system issue
Need help troubleshooting an issue
Fin can be accessed through the support messenger in the lower-right corner of the screen.
If Fin cannot resolve your issue, you can ask to speak with the CaseScribe support team.
Which AI Should I Use?
A simple way to decide is to think about what you need help with.
Use ASK AI when your question is about the case.
For example:
"What evidence supports the veteran's PTSD claim?"
"Summarize the veteran's treatment history for migraines."
"What records discuss the veteran's knee condition?"
Use Fin AI when your question is about CaseScribe.
For example:
"How do I upload documents?"
"Can I delete multiple documents at once?"
"Why am I having trouble accessing my account?"
"How do I add another user to my organization?"
Remember: Case Questions vs. CaseScribe Questions
ASK AI = Help with your case
Use ASK AI to work with and analyze the information contained in a case.
Fin AI = Help with CaseScribe
Use Fin when you need help using the platform, have a question about a CaseScribe feature, or need assistance with a system issue.