Issue
If your exported files are split into two or more separate ZIP folders, with an extension like "_1", it means the total file size exceeded 3GB.
Why Does This Happen?
CaseScribe automatically splits exported combined PDF files when they exceed 3GB.
Each combined PDF file is limited to 3GB to ensure smooth processing and downloading.
How to Fix
Option 1: Manually Combine the Files
Merge all the original documents from your source files.
Option 2: Combine the Exported PDFs
Use a PDF merging tool to combine the exported files while retaining bookmarks for easy navigation.
Option 3: Contact CaseScribe Support
If you need assistance, reach out to us, and we can manually combine the documents for you.