If you see a red warning icon in a case, it means that one or more documents did not upload or process correctly. This usually happens when an upload is interrupted, such as due to a weak internet connection or a canceled upload.
CaseScribe provides a safe way to fix failed documents without duplicating files or losing any work.
What the Red Warning Icon Means
A red warning icon indicates that:
One or more documents failed to upload or process
The case may be missing files that were expected during the upload
Common causes include:
Internet connection interruptions
Uploads that were canceled before completion
How to Fix Failed Documents
You do not need to identify or upload failed documents one by one. The recommended approach is to re-upload the full document set for the case.
Steps to Re-Upload Documents Safely
Open the affected case.
Go to the Documents tab.
Click Upload.
Select the same case folder you originally used.
When prompted, enter a new source name
Example:07-2025 eFolder UploadStart the upload.
Using a clear source name helps you track uploads later.
What Happens During the Re-Upload
During the re-upload process, CaseScribe automatically compares the new files against the documents already in the case.
Existing documents are not duplicated
Only missing or previously failed documents are added
Documents that are already present are skipped
Your Existing Work Is Preserved
All of the following remain unchanged:
Extracted facts
Tags
Comments
Manual edits
Document classifications
Because only new or missing files are processed, the sync runs faster than a full upload.
Verifying the Fix
After processing completes:
Sort documents by name or upload source.
Confirm that:
No duplicate documents appear
Previously missing documents are now present and processed
If all failed documents were successfully uploaded, the red warning icon will automatically disappear.
Important Limitation to Be Aware Of
If an upload was started and then canceled midway:
The red warning icon may remain visible
Even if all documents are present and complete
At this time, there is no manual way to clear the warning icon in this situation. The icon does not affect case data and can be safely ignored once documents are verified as complete.
Summary
To fix failed documents in CaseScribe:
Re-upload the full case folder using a new source name
Let CaseScribe sync only what’s missing
Verify that missing documents are added and no duplicates exist
This process ensures your case remains accurate, complete, and fully preserved.