If a document from VBMS is not processing correctly in CaseScribe, it may be due to the file being damaged or corrupted at the source.
CaseScribe relies on the quality of the original document, so if the file itself is damaged, it may not process properly during upload, classification, or fact extraction.
How This Issue Appears in CaseScribe
When a document is damaged, you may see an error message like:
Needs Review Documents
Error 2: Issues with Document
“We could not process this document because it cannot be opened in a PDF reader. Delete this document and try again.”
These messages indicate that the file could not be opened or read during processing.
How to Confirm the Issue
Before taking further steps, verify whether the document is actually damaged.
Check the document from the original folder.
Open the file on your local computer
If the file does not open, appears blank, or shows errors, the document is likely corrupted.
Recommended Steps to Resolve
Step 1: Re-download the Document
Sometimes the issue is caused by a bad download.
Return to VBMS
Download the document again
Try opening the new copy locally
If the file opens correctly, proceed to re-upload it into CaseScribe.
Step 2: Re-upload the Document to CaseScribe
Once you have a working version of the file:
Upload the document back into the case
Allow CaseScribe to process it again
This typically resolves issues caused by incomplete or failed uploads.
If the Original VBMS File Is Still Damaged
If the document remains damaged even after re-downloading from VBMS, this means the issue exists in the original source file.
In this situation:
CaseScribe cannot repair or fix corrupted PDF files
Processing issues will continue until a valid document is available
What You Should Do Next
Consult with your team or follow your internal SOP (Standard Operating Procedure)
Determine whether a clean or corrected version of the document can be obtained
Replace the damaged document in the case once a valid copy is available
Summary
If a VBMS document is damaged, first confirm the issue by opening it locally, then re-download and re-upload it. If the file is still corrupted at the source, you will need to follow your team’s process to obtain a valid copy, as CaseScribe does not support PDF repair.