If you recently changed your phone or computer and can no longer log in due to two-factor authentication (2FA), this is a common issue.
Losing access to your authenticator app or device can prevent login, but there are several ways to recover access depending on what backup options you have.
Step 1: Try Your Backup Codes
When you first set up 2FA, you may have received backup or recovery codes.
Check your email, password manager, or saved files
Look for any stored recovery codes
Backup codes are usually the fastest way to regain access.
Step 2: Try Another Verification Method
If your account has multiple 2FA methods enabled, you may still be able to log in.
Try options such as:
SMS verification to your phone number
Email verification
Another authenticator app
Security key
If one of these methods works, log in and update your 2FA settings right away.
Step 3: Restore Your Authenticator App
If you were using an authenticator app, recovery may be possible depending on the app.
Authy or Microsoft Authenticator
May allow recovery using cloud backup if it was previously enabledGoogle Authenticator
Only works if you enabled sync or transferred accounts before switching devices
If backup or sync was not enabled, the authenticator codes cannot usually be recovered.
Step 4: Contact Support to Reset 2FA
If none of the recovery options work, you will need help from support.
Submit a support ticket
Let us know you lost access due to a device change
Our team can reset your 2FA settings, so the next time you log in, you will be prompted to set up 2FA again.
Summary
If you lose access to 2FA after changing devices, start by trying backup codes or alternate verification methods. If those are not available, contact support to reset your 2FA so you can regain access and set it up again.