Issue
Users may need to stop or delete a document marked as "In Process" due to reasons such as:
Duplicate file
Processing taking too long
Wrong file uploaded
Can You Stop a Processing Document?
Currently, users cannot manually stop, edit, or delete a document while it is "In Process".
What to Do Instead?
The document must finish processing or fail automatically before it can be deleted.
If a document takes too long, the system will automatically fail it after 1-2 hours of processing.
Need Help?
If a document remains stuck in processing beyond the expected time, contact CaseScribe Support for assistance.