When you upload a document to CaseScribe and it shows a "Needs Review" status, it means the system could not complete classification or fact extraction. This article explains what to do, the most common causes, and how to resolve them.
What to Do When You See “Needs Review”
Step 1: Restart AI Processing
Click the "Restart AI" button on the right side of the document row. This will attempt to reprocess the document and may resolve temporary issues.
Tip: You can restart AI on multiple documents in bulk for faster review.
Step 2: Check the Status Label
If the status remains "Needs Review," hover over the label to read the specific message from CaseScribe. This will often explain what’s needed or what went wrong.
Common Reasons for "Needs Review" (and How to Fix Them)
1. Document Exceeded the 3,000-Page Limit
What it Means:
CaseScribe does not support processing documents over 3,000 pages.
How to Fix:
Split the document into multiple files, each under 3,000 pages.
Use a unique file naming format for each part to avoid duplicate detection:
Example:
Original:
00010-VA Form 21-4138, Statement In Support of Claim-20190912-4A2D2D3A-0CBF-4370-A6DD-0330B380A27ASplit:
00010a-VA Form 21-4138, Statement In Support of Claim-20190912-4A2D2D3A-...A
00010b-VA Form 21-4138, Statement In Support of Claim-20190912-4A2D2D3A-...B
(Any clear, unique naming format will work as long as it avoids exact duplicates.)
Note:
CaseScribe is developing an automatic fix for large documents. Please contact support if you continue to have issues with large files.
2. "System Error. Please Contact Administrator."
What it Means:
The document may be corrupted, unreadable, or not a standard PDF.
How to Fix:
Check the Document:
Open the PDF on your computer using Adobe Acrobat, Chrome, or another PDF viewer.
If the file won’t open, it’s likely corrupted.
Re-download from Source:
Download a fresh copy from VBMS or your original source.
Verify it opens and displays all pages properly.
Re-upload to CaseScribe:
Try uploading the verified document again.
If the error repeats, contact CaseScribe Support with details.
Need More Help?
If none of these solutions resolve the issue, or if you encounter a new error, reach out to CaseScribe Support via Intercom or email. We’re here to help!